Colorado Moving Complaints
Who regulates intrastate movers in Colorado, and where to file when a move stays inside the state.
Who regulates intrastate movers
Colorado Public Utilities Commission (PUC)
Colorado Public Utilities Commission (PUC) →
Where to file a complaint
If your move began and ended inside Colorado, it is an intrastate move. The federal FMCSA household-goods rules do not apply — Colorado regulates these moves through the Colorado Public Utilities Commission (PUC).
The PUC regulates household-goods movers under Colorado law (title 40, article 10.1 of the Colorado Revised Statutes) and its own rules. Movers operating within the state hold PUC permits, and the Commission’s movers page describes the violations it takes action on — including a mover violating or exceeding the terms of its permit.
To report a problem with an in-state move, the PUC’s movers page is the regulator-side path, and you can file a separate consumer complaint with the Colorado Attorney General through Stop Fraud Colorado for deceptive business practices.
A permit check before booking — and a permit-status note in any later complaint — gives both offices something concrete to act on. This page is general information and does not predict how any particular dispute will be resolved.
An in-state dispute, step by step
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Get all your paperwork in hand
The written estimate(s), the contract, receipts, and any texts or emails. Every step below needs these. Photograph everything.
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Put the dispute to the mover in writing
State what the paperwork says, what happened, and what you are asking for. Many disputes end here, and the written record strengthens every later step.
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File with the state moving regulator
For a move inside Colorado, the regulator-side complaint goes to the office that oversees movers in the state.
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File a consumer complaint with the state
The consumer-protection office handles unfair and deceptive business-practice complaints, and a moving dispute is squarely that.
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If you paid by credit card: a dispute may be available
The Fair Credit Billing Act lets a cardholder dispute a billing error in writing — including a charge for services not delivered as agreed — generally within 60 days of the statement. Whether a particular charge qualifies depends on the facts; the guide covers what counts.
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Small claims court or a local attorney
Intrastate moves run on state law, so the money path is the state's own courts — and a licensed attorney in Colorado can read the contract.
Did your move actually cross a state line? Then the federal rules apply instead — start with the Coverage Checker or, if goods are being held right now, the emergency page.
Sources
Every legal claim above links to one of these official sources. Rules change — check the source if you're acting on this.