Louisiana Moving Complaints
Who regulates intrastate movers in Louisiana, and where to file when a move stays inside the state.
Who regulates intrastate movers
Louisiana Public Service Commission (LPSC) — Household Goods Moving
Louisiana Public Service Commission (LPSC) — Household Goods Moving →
Where to file a complaint
File with Louisiana Attorney General, Consumer Protection Section →
If your move started and ended inside Louisiana, it is an intrastate move. The federal FMCSA household-goods rules — including the 100%/110% release rule — do not apply. Louisiana regulates these moves instead.
The state regulator is the Louisiana Public Service Commission (LPSC). Under Louisiana Revised Statutes 45:164(E), every intrastate mover of household goods must hold an LPSC common-carrier certificate, carry the required cargo and other insurance, file a surety bond, and maintain a permanent establishment in the state. Louisiana also gives every customer the right to a written estimate from the mover, and the LPSC keeps a searchable list of registered movers you can check before booking.
To report a problem with an in-state move, you can file a complaint with the LPSC, which can open an investigation, and you can file a separate consumer complaint with the Louisiana Attorney General’s Consumer Protection Section.
Confirming a mover is registered and in good standing with the LPSC first — and noting it in any complaint — strengthens either filing. This page is general information and does not predict how any particular dispute will be resolved.
An in-state dispute, step by step
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Get all your paperwork in hand
The written estimate(s), the contract, receipts, and any texts or emails. Every step below needs these. Photograph everything.
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Put the dispute to the mover in writing
State what the paperwork says, what happened, and what you are asking for. Many disputes end here, and the written record strengthens every later step.
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File with the state moving regulator
For a move inside Louisiana, the regulator-side complaint goes to the office that oversees movers in the state.
Louisiana Public Service Commission (LPSC) — Household Goods Moving →
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File a consumer complaint with the state
The consumer-protection office handles unfair and deceptive business-practice complaints, and a moving dispute is squarely that.
File with Louisiana Attorney General, Consumer Protection Section →
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If you paid by credit card: a dispute may be available
The Fair Credit Billing Act lets a cardholder dispute a billing error in writing — including a charge for services not delivered as agreed — generally within 60 days of the statement. Whether a particular charge qualifies depends on the facts; the guide covers what counts.
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Small claims court or a local attorney
Intrastate moves run on state law, so the money path is the state's own courts — and a licensed attorney in Louisiana can read the contract.
Did your move actually cross a state line? Then the federal rules apply instead — start with the Coverage Checker or, if goods are being held right now, the emergency page.
Sources
Every legal claim above links to one of these official sources. Rules change — check the source if you're acting on this.