Nebraska Moving Complaints
Who regulates intrastate movers in Nebraska, and where to file when a move stays inside the state.
Who regulates intrastate movers
Nebraska Public Service Commission (PSC) — Household Goods Movers
Nebraska Public Service Commission (PSC) — Household Goods Movers →
Where to file a complaint
File with Nebraska Attorney General, Consumer Protection Division →
If your move started and ended inside Nebraska, it is an intrastate move. The federal FMCSA household-goods rules — including the 100%/110% release rule — do not apply. Nebraska regulates these moves instead.
The state regulator is the Nebraska Public Service Commission (PSC). Since July 1, 2021, any mover engaged in intrastate household-goods transportation for hire must hold a PSC license (a $250 annual fee) before transporting goods. The Commission no longer sets moving rates, but carriers must file their rates and charges in writing with the PSC, and the PSC publishes a list of licensed household-goods movers you can check before you book.
To report a problem with an in-state move, you can raise the licensing side with the Nebraska PSC — which can suspend or revoke a license after notice and hearing — and file a separate consumer complaint with the Nebraska Attorney General’s Consumer Protection Division.
This page is general information and does not predict how any particular dispute will be resolved.
An in-state dispute, step by step
-
Get all your paperwork in hand
The written estimate(s), the contract, receipts, and any texts or emails. Every step below needs these. Photograph everything.
-
Put the dispute to the mover in writing
State what the paperwork says, what happened, and what you are asking for. Many disputes end here, and the written record strengthens every later step.
-
File with the state moving regulator
For a move inside Nebraska, the regulator-side complaint goes to the office that oversees movers in the state.
Nebraska Public Service Commission (PSC) — Household Goods Movers →
-
File a consumer complaint with the state
The consumer-protection office handles unfair and deceptive business-practice complaints, and a moving dispute is squarely that.
File with Nebraska Attorney General, Consumer Protection Division →
-
If you paid by credit card: a dispute may be available
The Fair Credit Billing Act lets a cardholder dispute a billing error in writing — including a charge for services not delivered as agreed — generally within 60 days of the statement. Whether a particular charge qualifies depends on the facts; the guide covers what counts.
-
Small claims court or a local attorney
Intrastate moves run on state law, so the money path is the state's own courts — and a licensed attorney in Nebraska can read the contract.
Did your move actually cross a state line? Then the federal rules apply instead — start with the Coverage Checker or, if goods are being held right now, the emergency page.
Sources
Every legal claim above links to one of these official sources. Rules change — check the source if you're acting on this.