New Hampshire Moving Complaints
Who regulates intrastate movers in New Hampshire, and where to file when a move stays inside the state.
Who regulates intrastate movers
New Hampshire Department of Safety — Road Toll Bureau (Household Goods Carriers)
New Hampshire Department of Safety — Road Toll Bureau (Household Goods Carriers) →
Where to file a complaint
File with New Hampshire DOJ, Consumer Protection & Antitrust Bureau →
If your move started and ended inside New Hampshire, it is an intrastate move. The federal FMCSA household-goods rules — including the 100%/110% release rule — do not apply. New Hampshire regulates these moves instead.
The state regulator is the New Hampshire Department of Safety, Road Toll Bureau, which issues a Household Goods Carrier certificate (intrastate operating authority) and requires cargo insurance on file. New Hampshire overhauled this area in 2023, repealing the old rate-regulation statute (RSA 375-A) and replacing it with RSA 359-T, with rules (Saf-C 4600) that took effect in 2024. Movers no longer file tariffs — but a strong consumer protection survives: a mover must provide a written estimate on request and cannot charge more than 10% above that written estimate without your written consent. That 10% figure is New Hampshire’s own, and it is the number to hold a final bill against.
To report a problem with an in-state move, you can raise the certificate side with the Road Toll Bureau, and file a separate consumer complaint with the New Hampshire Department of Justice’s Consumer Protection & Antitrust Bureau.
This page is general information and does not predict how any particular dispute will be resolved.
An in-state dispute, step by step
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Get all your paperwork in hand
The written estimate(s), the contract, receipts, and any texts or emails. Every step below needs these. Photograph everything.
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Put the dispute to the mover in writing
State what the paperwork says, what happened, and what you are asking for. Many disputes end here, and the written record strengthens every later step.
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File with the state moving regulator
For a move inside New Hampshire, the regulator-side complaint goes to the office that oversees movers in the state.
New Hampshire Department of Safety — Road Toll Bureau (Household Goods Carriers) →
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File a consumer complaint with the state
The consumer-protection office handles unfair and deceptive business-practice complaints, and a moving dispute is squarely that.
File with New Hampshire DOJ, Consumer Protection & Antitrust Bureau →
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If you paid by credit card: a dispute may be available
The Fair Credit Billing Act lets a cardholder dispute a billing error in writing — including a charge for services not delivered as agreed — generally within 60 days of the statement. Whether a particular charge qualifies depends on the facts; the guide covers what counts.
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Small claims court or a local attorney
Intrastate moves run on state law, so the money path is the state's own courts — and a licensed attorney in New Hampshire can read the contract.
Did your move actually cross a state line? Then the federal rules apply instead — start with the Coverage Checker or, if goods are being held right now, the emergency page.
Sources
Every legal claim above links to one of these official sources. Rules change — check the source if you're acting on this.